Privacy Policy - Wired Up Solutions

Wired Up Solutions (“Wired Up Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit wiredup-solutions.com, contact us, request an estimate, or use our services.

Our services include smart home and commercial automation, home and commercial networking, security camera systems, access control, audio/video systems, climate control, and related low-voltage technology installations.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with us.

A. Information You Provide

When you contact us, submit a form, request a consultation or estimate, or engage us for services, you may provide:

Name and business name.
Email address and telephone number.
Mailing address, service address, or project location.
Information about your home, business, property, or technology installation requirements.
Project specifications, preferences, budgets, and scheduling details.
Information included in messages, inquiries, or other communications you send us.

Please do not submit passwords, access codes, alarm credentials, or other sensitive security information through general website contact forms.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website hosting provider, analytics services, or other website technologies. This may include:

IP address and approximate geographic location.
Browser type, device type, and operating system.
Pages viewed, links clicked, and time spent on our website.
Referring websites and general browsing activity.
Cookies and similar technologies, where used.

The information collected depends on the website tools and settings in use.

C. Information Related to Services

If you hire us, we may collect additional information necessary to plan, install, configure, maintain, or support your technology systems. This may include equipment specifications, network configurations, device information, project photographs, and installation documentation.

We will handle this information according to the nature of the service, our agreements with you, and applicable law.

2. How We Use Your Information

We may use collected information to:

Respond to questions, inquiries, and service requests.
Prepare estimates, proposals, invoices, and project documentation.
Schedule consultations, installations, maintenance, and service visits.
Deliver, configure, troubleshoot, and support our products and services.
Communicate about active projects, appointments, and customer support.
Improve our website, services, customer experience, and business operations.
Understand website traffic and marketing performance where applicable.
Send marketing communications when permitted by law and consistent with your preferences.
Detect, prevent, and investigate fraud, security incidents, or misuse.
Maintain business records and comply with applicable legal obligations.

We do not use personal information for purposes materially different from those described here without providing additional notice or obtaining consent when required by law.

3. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand visitor behavior, measure marketing effectiveness, and improve website performance.

Cookies are small data files stored on your device. Depending on the technologies implemented, you may be able to manage cookies through your browser settings or available website privacy controls.

Disabling certain cookies may affect website functionality.

If we use advertising or analytics services that process personal information for targeted advertising, we will provide applicable disclosures and opt-out mechanisms as required by law.

4. How We Share Information

Wired Up Solutions does not sell personal information for money. We may disclose information in the following circumstances:

Service Providers

We may share information with trusted service providers that help us operate our business, such as website hosting companies, customer relationship management platforms, scheduling services, email providers, analytics providers, payment processors, and business software vendors.

These providers may use information only as permitted by applicable agreements and law.

Technology Manufacturers and Project Partners

When necessary to deliver your requested services, we may share relevant information with equipment manufacturers, software providers, distributors, subcontractors, or other project partners.

We aim to limit disclosures to information reasonably necessary for the applicable purpose.

Legal Requirements and Business Protection

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce our agreements, protect our rights, or protect the safety and security of our customers, personnel, and systems.

Business Transactions

Information may be transferred in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable legal requirements.

With Your Direction or Consent

We may share information when you ask us to do so or otherwise authorize the disclosure.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining project records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or warranty obligations.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer reasonably necessary, we will delete it, securely dispose of it, or de-identify it where appropriate and permitted by law.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no website, electronic communication, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

Customers should avoid sending sensitive credentials or security details through unsecured communications.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, products, or services, including technology manufacturers and service providers.

Those third parties maintain their own privacy policies and practices. We are not responsible for the privacy, security, or content of websites or services that we do not control.

We encourage you to review their privacy policies before providing information directly to them.

8. Smart Home, Network, and Security System Information

Because Wired Up Solutions works with connected technology, some projects may involve information associated with smart home devices, business networks, access control systems, security cameras, audio/video systems, or climate control equipment.

Our access to such information depends on the scope of your project, the permissions granted to us, the equipment installed, and the services requested.

Where applicable:

We access systems and information as reasonably necessary to perform authorized installation, configuration, troubleshooting, maintenance, or support.
We do not intentionally access customer systems outside the scope of authorized work.
Customers are responsible for maintaining appropriate account ownership, passwords, permissions, and access controls unless otherwise agreed in writing.
Cloud-connected products and third-party platforms may independently collect and process information under their own privacy policies.
Video, audio, access logs, and other system records may be stored locally or in the cloud, depending on the system configuration selected by the customer.
Customers should consult the applicable manufacturer's documentation for details about how individual products collect, store, and transmit information.

9. Marketing Communications

We may use your contact information to communicate about our services, company updates, promotions, or other offerings where permitted by law.

You may opt out of marketing emails by following the unsubscribe instructions included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send non-promotional messages necessary to respond to your inquiry, administer your project, provide customer support, or meet legal obligations.

If we send marketing text messages, we will comply with applicable consent and opt-out requirements. You may opt out of marketing texts by replying STOP where supported.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

Request confirmation of whether we process your personal information.
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Obtain a portable copy of certain personal information.
Opt out of certain processing activities, such as the sale of personal information, targeted advertising, or certain profiling, where applicable.
Appeal a decision we make regarding a qualifying privacy rights request, where required by law.

To submit a privacy request, contact us using the information in Section 14. We may need to verify your identity before fulfilling a request.

We will respond within the timeframes required by applicable law. Certain requests may be denied or limited where an exception applies, such as retaining records necessary to complete a transaction, fulfill a warranty, comply with law, or establish or defend legal claims.

11. Colorado Privacy Rights

Wired Up Solutions serves customers in Colorado. Colorado residents may have privacy rights under the Colorado Privacy Act and other applicable laws, depending on whether the law applies to our business and the information involved.

Where applicable, these rights may include access, correction, deletion, data portability, and the ability to opt out of the sale of personal data, targeted advertising, or certain profiling.

If you wish to exercise an applicable privacy right, contact us using the details in Section 14.

If we are subject to a particular legal requirement, we will provide the applicable disclosures, request procedures, and appeal process. We will also honor applicable browser-based universal opt-out signals where legally required.

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

12. Children's Privacy

Our website and services are intended for general audiences and are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13 without legally required authorization. If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. Any additional notice will be provided where required by law.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to request access to or deletion of your personal information, or wish to exercise an applicable privacy right, please contact us:

Wired Up Solutions
Website: wiredup-solutions.com
Mailing Address: 1001 Bannock Street, #732, Denver, CO 80204
Phone: 719-662-8564

You may also submit a request through our website's contact page: wiredup-solutions.com/contact.html

Please include sufficient information for us to understand and respond to your request. Do not include passwords, alarm codes, or other sensitive security credentials in your request.